I'm an agile UX & visual designer with a background in the Military and the arts. Can I take the heat? Watch as I eat a ghost pepper and decide for yourself.
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UX Design Portfolio
Once upon a time I supervised a large call center which handled sensitive legal matters. We hired a firm to upgrade our aging software. The upgrade looked beautiful, but harmed our productivity. Processes that took seconds began to take minutes. Call time doubled and caller satisfaction fell. We had to bring in more employees to keep up and morale suffered for months.
If someone had sat down and watched a call center worker use the software they would have seen the problems instantly. That's one of the reasons I got into user experience design, the other is I enjoy making wireframes.
Because of the Military I see UX design as a form of leadership. You are leading your user through a path to reach their goal. To find the best path you must respect the user and listen with honest ears. Then, iterate selflessly and have the courage to fail fast. These are a few of my public projects.
Client: Greater Twin Cities United Way Volunteer Recommender System
Greater Twin Cities United Way needed help creating a new, responsive website that would better serve new and existing volunteers by being a fun experience and matching them with volunteer opportunities. I designed the app's recommender system and illustrated the characters. As a result the client is developing this mobile responsive site.
This project was done with three other UX designers.
Seeing the opportunity to transform their conference rooms, increase ease of use and gain insight, The Nerdery approached me with a unique challenge: design a tool that would allow employees to locate available rooms from their phone and report issues.
Client: Peace Coffee Packaging Redesign, website and more
Seeking to improve their customer's shopping experience, Peace Coffee asked me what could be done. Research led me to redesign the packaging, increasing findability 60%, and create a customer toolbox to aid coffee grinding.
Before UX, I delivered coffee to grocery stores. Current DSD apps are slow and don't offer much insight. My app will simplify the order making process and have features I would have found helpful. Designed using Adobe XD with the iOS 11 design library.