The ClientApple Valley High School
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The UsersMedia Center Employees and Teachers
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The ProblemThe current method of reserving computer labs and laptops is tedious for the teachers and a major time suck for the multimedia center employees (admin). Previously a custom reservation platform had been created for them, but the teachers found it difficult to use and rejected it. They desire a system which:
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The SolutionFind out why staff rejected the previous reservation system. Design a better system of reserving the schools 3 large computer labs, 8 Chromebook carts, 1 iPad cart, 1 MacBook cart, and 2 specialty rooms.
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Cognitive Walkthrough
Before visiting Apple Valley High School I looked over the previous reservation system. What I found was a website that was able to perform the fundamental task of making a reservation and cancelling a reservation. However it took an inordinate amount of steps and you couldn't easily check room availability.
Key Insights
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Usability Testing
I asked three participants to make a reservation using this system. I found several usability issues and noted them below.
Contextual Inquiry
I interviewed the administrators of the multimedia center and they walked me through the current system.
Desired Features
- An easy to read week and month view.
- The ability to make one reservation for an entire week.
- A full screen read-only month view calendar that they can use as a calendar permanently on an iMac as a display in the room.
- Ability to edit reservations. Currently they can only delete them and make new ones.
Wireframes
The goals are to create a clickable calendar, shorten the user flow from login to reservation, create a more organized week view, to make it easier to the Admin to change reservations. Additionally the Admin requested a read-only month view calendar and email reminders. I began by drawing and then moved to Sketch.
The First Prototype
Using Sketch I built the first prototype.
There needed to be three different views for the teachers to use:
There needed to be three different views for the teachers to use:
- Day
- Week
- Month - I found it tricky to fit all of the necessary information into the month view. I would need to look at how other websites accomplish this.
Deliverable - Interactive Invision Prototype
Next Steps
- Usability testing with Apple Valley High School Teachers.
- Scope out the project with a developer.