I Can Help You Over Here (Part 1)
This store's checkout has an unusual layout and poor sight lines. There is a self-check out queue that follows the multiple machine, single line system. There are also conventional checkout lines. This store's conventional lines are an unusual hybrid. There is what looks like a service counter (but isn't) with up to 4 cashiers. There are also 6 cashier stations lined in three rows, stacked two deep.
Over the hour, one out of seven shoppers engaged in this needless queueing behavior. I asked a nearby cashier if this was common, she laughed and shouted out, "I can help you over here." Then waved to a man wearing a vintage themed Twins baseball hat. "Oh," he muttered. Then, left the queue and walked to her open register.
Theories as to why are they queueing:
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